3 tried and tested ways to get re-hired

Last week, we were mentioned in a Sydney Morning Herald article about the perils of hiring tradies.

The writer hired two businesses from our site – ‘Mick’ and ‘Charlie’.

Although the journalist described both tradies as “hard workers”, there were some fundamental differences in their work styles, which ultimately affected the writer’s overall experience.

She was very happy with Mick but disappointed with Charlie.

We thought it was worth sharing some of the learnings from the article with you.

Three reasons why Mick excelled:

1. He was the first to respond.
2. He turned up for an onsite visit when he said he would and followed up immediately with a quote.
3. He completed the work in the agreed time frame.

Three reasons why Charlie didn’t cut it:

1. He asked for money upfront.
2. He didn’t communicate well (the journalist had to continually chase him).
3. He still hasn’t completed the work.

It’s easy to see why the writer says she’d hire Mick again for ongoing work around her home but why she never wants to hear from Charlie again –  that is, once he’s finally finished the original job!

Do you think you’re a ‘Mick’? We’d love to hear from you with tips on how to turn happy customers into repeat business.