Business Success

How ServiceSeeking Helped Bruce Stacey’s Plumbing Business Thrive

Written by Marie Julian | Sep 22, 2024 7:08:02 AM

(Image source: Unsplash)

Imagine a career spanning nearly five decades, tackling almost every aspect of plumbing imaginable. That's the impressive journey of BK & K Stacey.

With 49 years of experience, Bruce Stacey has become a well-respected name in his community, known for his exceptional work and commitment to helping people. From managing multimillion-dollar construction projects to offering personalised renovation and maintenance services, Bruce has seen and done it all. 

He started his career in plumbing, but his path soon led him to managing construction sites, overseeing projects worth approximately $43 million in the retirement village industry, as well as in hotels, RSLs, and entertainment venues.

But what really sets Bruce apart is his passion for helping people. "I've always wanted to work with my hands and be able to assist others," he says. That dedication to service is what keeps his clients coming back for more.

His expertise and leadership skills were invaluable in these large-scale projects. However, as the years passed, Bruce found himself longing for the personal touch that comes with smaller-scale renovations and maintenance work. He made a conscious decision to shift back to what he loved most: hands-on work that allowed him to directly interact with and help his clients.

Building Trust Through Good Service

When it comes to finding new clients, Bruce has always relied on referrals. His reputation for providing good service at fair and reasonable prices has been his best marketing tool. 

“Having customers that recommend me and compliment us on our work ethic and service is how I measure success,” he explains. His commitment to delivering high-quality work has not only helped him retain clients but also attract new ones, making his business a trusted name in the community.

For Bruce, memorable moments are often about the appreciation shown by his clients. He fondly recalls the time a customer gifted him a bottle of red wine, which turned out to be a rather expensive and thoughtful gesture.

While word of mouth has been a key factor in Bruce’s success, he acknowledges the impact of modern platforms like ours. “ServiceSeeking has gained customers for me who would not normally know of my services,” he says. 

Our platform has played a pivotal role in generating significant business for Bruce, with serial leads exceeding $10,000 in turnover.

Overcoming Challenges with a Positive Attitude

Like any long-standing business, BK & K Stacey has faced its share of challenges. One of the most daunting was the threat of bankruptcy after 11 years in business. 

“Put your nose to the grindstone and keep pushing through. Things always get better. You just have to stay positive and cut costs where you can,” he says.

Bruce has clear goals for his business. He hopes to hire a full-time manager and estimator, allowing him to step away from the tools and focus more on client relationships and business development. 

With no shortage of work, Bruce is confident about the future growth prospects of his business. He believes that the key ingredients for this growth are a steady income, a positive attitude, and a good outlook on life.

Running a successful business requires hard work and dedication, and Bruce credits his wife with helping him maintain a balance between his work and personal life. With work hours set from 7:00 to 5:00, Monday to Friday, Bruce admits to sometimes bending these rules, depending on the client’s needs.

After nearly 50 years of hard work, dedication, and overcoming challenges, he knows what it takes to succeed. If his story tells you anything, it’s that with the right attitude, persistence, and a genuine commitment to helping people, you can build something lasting.

Ready to grow your plumbing business? Join ServiceSeeking today and connect with more customers who are looking for skilled professionals like you.