(Image source: DepositPhotos)
When Mal founded Needaman Carpentry back in 1999, he was already well-versed in the world of carpentry. With years of experience under his belt, working for others off and on, he eventually decided it was time to go solo. Carpentry was where his skills and passion thrived. And since making that choice, Mal has been running Needaman Carpentry by showing up on time, doing the job right, and treating every client’s home as if it were his own.
Over the years, these values have paid off, and Mal’s dedication to his craft hasn’t gone unnoticed. From 2020 to 2023, Needaman Carpentry has been awarded a spot in the Top 10 Carpenters in Brisbane on ServiceSeeking.com.au, an impressive achievement that speaks to his consistent quality of work and customer satisfaction.
But Mal didn’t build his success alone—he found an invaluable ally in us, who helped him focus on what he does best while handling the crucial task of helping him find new clients who need expert carpentry services.
From the early days, our platform helped Mal streamline his business by concentrating reviews in one place and handling the heavy lifting when it came to marketing.
"ServiceSeeking makes my life easier,” Mal shares. “They’ve helped me grow by putting my carpentry business out there and connecting me with clients I might not have reached otherwise."
And it's not just the convenience that Mal loves about ServiceSeeking. He also highlights their fantastic customer support, always there to lend a helping hand whenever needed.
Of all the tools and platforms he uses to run his business, Mal holds ServiceSeeking.com.au in high regard. "ServiceSeeking has great support—if you have a problem, they get on it fast,” he says.
This responsive customer support, combined with the platform’s ability to consolidate reviews and handle advertising, has made a significant difference in Mal’s business operations.
With a strong online presence through ServiceSeeking, as well as recommendations via Facebook and his own website, Mal has been able to maintain a steady stream of clients who value his craftsmanship and dependability.
It’s no surprise that one of the major reasons Needaman Carpentry continues to thrive is Mal’s attention to detail and professional work ethic. “Being on time, showing up when you say you will, doing your best job, and cleaning up after yourself—that’s how you keep clients coming back,” he says.
Mal believes that the small things make a big difference. Clients appreciate his respect for their homes and his commitment to completing each job to the highest standard. With these principles at the core of his work, he has built a reputation for reliability, a key factor in attracting both new clients and repeat business.
(Image source: Mal)
Running a successful carpentry business in today’s world isn’t just about manual labour; it requires a balance of old-school craftsmanship and modern technology. Mal relies on power tools for the physical work but also understands the importance of staying connected. His trusty old PC and smartphone help him manage the business side of things, including responding to inquiries, keeping up with appointments, and managing his online presence.
But Mal's success isn't just about the tools he uses. Sure, his trusty power tools, computer (even if it is an oldie but a goodie!), and smartphone help him get the job done. The real secret weapon? His passion for carpentry and his commitment to achieving "good outcomes and happy customers."
“Technology plays a huge role in keeping my business efficient,” he notes. "From my tools of the trade to my smartphone, it all works together to keep me organised and on top of things."
Balancing work and personal life is no easy feat, especially when running a business. Mal has learned to prioritise time off, even though his phone may still ring on Sundays. "I make sure to have time off when I need it," he says, acknowledging that as a business owner, being on-call comes with the territory. However, this flexibility allows him to maintain a healthy work-life balance while still keeping his clients happy.
Like any business owner, Mal has faced his fair share of challenges. But his approach to setbacks is simple: fix it fast and learn from it. “If something goes wrong, I make sure to fix it ASAP and do better next time,” he shares. This mindset has allowed Mal to grow from each experience, continuously improving his business and the services he offers.
With Mal’s commitment to quality craftsmanship and the support of ServiceSeeking.com.au, his business has not only survived but thrived. Whether it's showing up on time, providing excellent service, or fixing problems as soon as they arise, Mal has built a business that customers trust and recommend.
For homeowners looking to find a tradie, Mal’s story serves as a reminder that there are quality professionals out there, ready to deliver top-notch work. And for those in the industry, his journey shows that with the right support, like the one provided by ServiceSeeking, growing a carpentry business is within reach.