Following up on clients is a key part of turning leads into paying customers—but there’s a fine art to doing it without seeming pushy.
Let’s face it—chasing leads can feel a bit awkward sometimes. You don’t want to come across as desperate, but you also don’t want to let a potential customer slip through the cracks just because you were too shy to follow up. Sound familiar?
If you’re a tradie or small business owner using ServiceSeeking.com.au, you’ve probably sent a few quotes and waited… and waited… only to hear nothing back. You’re not alone! Following up is a key part of turning leads into paying customers—but there’s a fine art to doing it without seeming pushy.
Here’s how to follow up the right way, win more jobs, and get the most out of your ServiceSeeking.com.au plan.
Timing is everything. Don’t wait a week to follow up—but also don’t hit “send” five minutes after submitting your quote.
A good rule of thumb? Follow up within 24–48 hours. That gives your customer time to review your quote, while still keeping your name fresh in their mind.
Start with a friendly message like:
“Hi [Customer’s Name], just checking in to see if you had any questions about my quote. Happy to chat if you need more info!”
It’s polite, it’s helpful, and it opens the door for a conversation—without any hard sell.
Nobody likes feeling like they’re just another number on a list.
When you follow up, refer to something specific they mentioned in their job post. Whether it’s the colour of the bathroom tiles or the deadline for the job, that little bit of personal touch shows that you were paying attention.
“Hey John, I noticed you mentioned wanting the deck done before Easter. I’ve got availability next week that could suit—keen to help if you’re still looking.”
This makes your message feel like it’s written for them, not just blasted out to everyone.
Instead of just asking, “Have you made a decision?”, give them a reason to say yes.
This could be:
A helpful tip
A clarification about the job
An update on your availability
A small bonus (like free disposal or a site cleanup)
Example:
“Hi Sarah, just letting you know I can start Monday if that suits. Also happy to include disposal of the old cabinetry in my quote—no extra charge.”
See? Friendly. Helpful. Not pushy.
Sometimes, a lead goes cold. Life gets in the way, or they’ve chosen someone else. That’s okay—it’s part of the game.
If you’ve followed up a couple of times and still heard nothing, it’s perfectly fine to send a final friendly message:
“Hi mate, just touching base one last time. If you’ve gone ahead with another tradie, no worries at all. If things change, feel free to reach out—I’d be happy to help.”
This leaves the door open without putting pressure on the customer. And guess what? Some people do come back later.
Here’s the thing—following up is easier when you’re getting quality leads in the first place.
With a paid plan on ServiceSeeking.com.au, you’ll get:
✅ Access to high-value, verified leads
✅ Better visibility to customers
✅ Priority placement when quoting
✅ Tools that help you track quotes and customer communication
That means you can spend less time cold-calling or chasing no-shows—and more time talking to people who are actually ready to hire.
Keep track of who you’ve quoted, when you followed up, and what the response was. Even a simple spreadsheet or notes app can help.
Better yet, use ServiceSeeking’s built-in tools to manage your quotes. With quote tracking and messaging in one place, you won’t forget to follow up—and you won’t accidentally message someone twice on the same day (yep, we’ve all been there).
Sometimes, a good follow-up isn’t just about what you say—it’s about what the customer sees when they look you up.
Make sure your profile is:
Up to date
Full of photos of your best work
Loaded with positive reviews
When a customer is on the fence, seeing your 5-star rating and a slick photo of that kitchen reno might be all it takes to seal the deal.
You don’t have to be a slick-talking salesperson to win more jobs. Just be polite, prompt, and professional. A well-timed, friendly follow-up often makes the difference between a missed opportunity and a new customer.
And if you really want to take your quoting game to the next level? Upgrade your plan on ServiceSeeking.com.au. More leads. Better leads. Easier quoting. Simple as that.
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