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Az from Koolaz Airconditioning has been dedicated to air conditioning for over 35 years, and he’s never looked back. From day one, he has taken pride in his work, especially in ensuring clean, efficient air conditioning for his clients. Noticing how often people forget to maintain and clean their systems, Az made it his mission to educate clients on the importance of cleaning, which keeps units free from dust, bacteria, and harmful mould. It's more than installation and servicing—it's a commitment to health and efficiency.
Az’s journey into the air conditioning industry began with a simple goal: to help customers find the right-sized unit for their needs and teach them about the vital role of upkeep. As he says, “I don't just install, supply, and service air conditioners; cleaning is a major part to keep them running efficiently.” With this customer-first approach, he’s grown Koolaz Airconditioning, attracting a steady stream of clients through word of mouth and ServiceSeeking.com.au.
ServiceSeeking has been instrumental for Az, allowing him to showcase his business and manage his client database with ease. “I can bombard myself with lots of work or control my customers and provide effective service,” he explains. For a small business owner, this flexibility is invaluable, giving Az the control to balance workload without compromising quality.
With only his phone as a necessary tool, Az proves that simplicity and good customer service go a long way. Throughout the years, he’s dealt with various challenges, from ripoff competitors to seasonal downturns. Yet, he remains motivated by a desire to provide top-notch service. This dedication to quality has allowed him to build a solid reputation. His commitment to “doing it right the first time” has earned him loyal customers who know they can rely on his expertise and integrity.
For Az, the key ingredients for growth are simple yet powerful: great customer service, transparency, and a dedication to quality. With his experience and commitment, Koolaz Airconditioning is set for continued growth, powered by a loyal client base and the support of our platform, which have connected him with customers who value trust, expertise, and a well-maintained air conditioning system.