Sal and Moe, owners of the roofing business ‘Kangaroof’, have been with ServiceSeeking.com.au for three years.
“We’re very happy with ServiceSeeking, and we have been since we joined you guys. We’ve been operating for about ten years and have worked with other companies before, but my personal favourite is ServiceSeeking.com.au because these are genuine people looking for an honest, reliable business.”
Sal says, “The quality of leads is good, and we now have 100% positive feedback that we are very eager to maintain.”
When it comes to winning jobs, the boys’ competitive and honest approach produces a high win rate. Sal says they have success on 90-95% of the jobs they quote on, which means they’re usually working on four jobs a week.
“We rely on ServiceSeeking. Around half of our customers and revenue comes through the site.”
Sal loves the various features on the site that make running his business easier. He says the ServiceSeeking.com.au app is helpful when he’s on the go.
“The new app is fantastic. I love the map of the area that lets me see exactly how far away a job is”.
The feedback feature is another personal favourite.
“It helps when you have customers who want to leave a review. They want people like themselves to find a real, honest, reliable business. We know when it comes to roofing, there are a lot of shonky businesses out there. We’ve heard stories of people going out taking deposits and never showing up.”
“There’s always a level of doubt when customers come straight to you. But when you have a list of businesses competing, and you can base your choice on honest feedback, customers have more trust.”