Case Study: Supaman Plumbing Services

“A keen plumber is always a good plumber.” – Tony, owner of Supaman Plumbing Services

Aside from general plumbing, Superman Plumbing Services also offers hot water services and gas fitting that are backed with a lifetime guarantee. Find out what Tony has to say:

How many jobs have you quoted on?
I’ve lost count!

How many new customers have you won?
We get 7 out of 10 jobs from ServiceSeeking.com.au, all of which are repeat customers.

What other types of marketing does your business do?
We are currently advertised on Yellow Pages and Google.

How do they compare to ServiceSeeking.com.au?
Honestly, I have to say that ServiceSeeking provides us with 70% of all our work. Yes, winning the job is challenging, but that only makes it interesting. ServiceSeeking is also very affordable compared with Yellow Pages and Google.

What are your top tips for success on the site?
Tips? It’s hard to say. If I give out my secret, then I won’t win any more jobs, hahaha!

Well, being responsive is my secret. As soon as a job comes through, I give them a call and offer a free quote. The quicker I do so, the better. Everyone loves a quick response.

Also, raise the benchmark and provide the customer with better services. It’s not only talk, but you have to show them what you can do to help them. We have something to prove, and that’s great service and value.