Client Stories

For Fortune Timber Flooring, it is all in the personal touch

Written by Staff Writer | Jul 17, 2015 5:57:00 AM

Speaking to Anton from Fortune Timber Flooring, it is easy to understand why his business is one of Australia’s top performers on www.serviceseeking.com.au. Anton is all about keeping his customers happy, and for Fortune Timber Flooring, that starts with the very first quote on a job.

Anton said, “We are all about fast responses and happy customers. We quote on only 1-3 jobs a day, and that is because we never quote on jobs that we feel we cannot do perfectly. We won’t do any job that won’t leave a customer 100% happy.” It is this type of attitude that has given Fortune Timber Flooring a 100% Satisfaction Review page from 51 customers. Another reason Anton believes he has such happy customers is because of his willingness to negotiate. Anton says he is “always willing to listen to price negotiations” and usually finds a price that both parties are happy with.

When asked about how www.serviceseeking.com.au allows his business to connect with customers, Anton said, “It is quick, simple and user-friendly. It allows us to really focus on what we are good at.” This is reflected in their customer satisfaction. Marvin from the Gold Coast said of Anton and Fortune Timber Flooring, “We’re very happy with the competitive pricing and the quality of work they did. Anton is easy to deal with and is very responsive. We will definitely recommend them to others”.

In a world where making money can seem like the only goal, it is refreshing to find a business that really cares about its customers. Anton fittingly said, “Price and money can only get you so far in life; real success comes from the personal touch with the customer”.

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