In Wellington Point, QLD, when Deb started planning the finishing touches around her pool, she thought it would be a relatively straightforward task. All she needed was a small stretch of concrete laid down around two sides of the pool, something to support an extra row of tiles. Then, to make the space feel just right, she wanted the patio extended so the whole area would have a seamless flow.
What she didn’t expect was the frustration that lay ahead.
Deb had been here before, doing the calls and chasing the quotes. With each attempt, she thought she’d found the right person, accepted the quote, and waited... and waited. But no one showed up. It was the dreaded “no-show” scenario that left her wondering why a simple project was suddenly becoming so elusive.
At this point, Deb was fed up with waiting. Having usually relied on Facebook to find local businesses, she decided to try something different. She signed up with ServiceSeeking.com.au, a platform she’d heard about for connecting people with tradesmen in her area. It was a leap, but she was out of options—and time. Her project had to get done within the next week if it was going to happen anytime soon.
Our platform was easy enough to navigate, and almost immediately, things started to change. Instead of going through the rigmarole of calling around, tradesmen reached out to her, showing interest in her job. Deb’s first impression? Pure relief. “It saved me heaps of time ringing around,” she recalls. Just like that, she could see reviews, weigh her options, and choose without the usual back-and-forth.
One of the first responses she received was from Ben at Benz Concreting, and he checked all the boxes. Ben had a portfolio of similar work, a good rating on the site, and a communication style that felt direct but friendly. She decided to go with him, hoping this would finally be the one who’d follow through.
A few days later, the morning of the project arrived. Deb’s yard, previously filled with the echo of delayed plans, was suddenly bustling with Ben and his team setting up. Ben was everything she’d hoped: reliable, skilled, and genuinely enthusiastic about helping her pool area come to life.
They got straight to work, mixing and laying the concrete to extend the patio while preparing the pool surround for its extra row of tiles. It was the kind of job you could see transforming the space, and by the time they wrapped up, Deb’s outdoor area looked exactly as she had imagined—an open, polished look that made the pool feel like the centrepiece.
“What great guys to deal with,” she would later write in her review. “Ben and his team have done a fantastic job on our pool surround and patio extension, great job at a very reasonable price, cannot recommend highly enough.”
For Deb, this experience with ServiceSeeking.com.au went beyond the job itself. It marked a shift in how she’d approach these projects in the future. With her previous experiences in mind, she’d been wary of the endless calls and half-kept promises, but here was a platform that made everything simple—just interested, qualified people reaching out directly to offer their help. And in the end, she felt she’d gotten exactly what she wanted: quality work, without all the unnecessary hassle.
Reflecting on the whole process, Deb shared, “I felt excited, relieved, and very happy with the quality and price.” It was a job well done, but perhaps more importantly, it reminded her that good help really can be just a few clicks away.