Industry Insights

Pros and Cons of Switching to Starlink

Written by Marie Julian | Oct 1, 2024 1:57:37 AM

(Image source: DepositPhotos)

Living in a remote area of Australia can mean sacrificing some modern conveniences, like reliable internet. But what if there was a solution offering high-speed internet access, no matter your location? Starlink, a satellite internet service by SpaceX, promises just that. However, before making the switch, it's important to understand the pros and cons.

What Is Starlink?

Starlink is a satellite internet service designed to bring high-speed internet to areas where traditional broadband is unreliable, slow, or non-existent. Instead of relying on physical cables, Starlink uses a network of satellites in low Earth orbit to deliver internet directly to users’ homes via a satellite dish.

How Does It Work?

The technology behind Starlink is impressive. The Starlink dish coordinates with over 5,500 satellites orbiting Earth, switching between them as they pass overhead to maintain a continuous connection. While it sounds complicated, for most users, this just means plugging in the dish, connecting it to a power source, and pointing it at the sky.

The Pros of Starlink for Homeowners

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1. Ideal for Remote Locations

Starlink's biggest advantage is its ability to serve rural and remote areas where traditional internet services fall short. If you live in a location where fibre or even cable internet isn't available, Starlink could be a game-changer. Its global coverage provides fast and reliable internet, even in hard-to-reach areas.

2. High Speeds and Low Latency

Starlink generally offers faster speeds and lower latency compared to other satellite-based services. Typical download speeds range between 50Mbps and 200Mbps, which is more than sufficient for everyday activities like streaming, video calls, and online gaming. Latency (the delay in data transmission) is also much lower than traditional satellite internet, making it suitable for applications like Zoom meetings or casual online gaming.

3. Simple Setup

Installing Starlink is relatively straightforward. The dish can be mounted on your roof or another elevated location, with minimal equipment needed. However, if you're not comfortable with climbing or dealing with electrical wiring, you might want to find an electrician for professional help.

4. No Contracts or Data Caps

Unlike many internet service providers, Starlink does not require a fixed-term contract. You're free to cancel at any time, and there are no data caps or throttling, making it a flexible option for homeowners.

The Cons of Starlink for Homeowners

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1. Cost

Starlink is not cheap. At the time of writing, the initial hardware setup costs around AUD 750, with a monthly service fee of approximately AUD 140. While these costs may be justifiable for those with no other good options, they can be steep compared to fibre or cable alternatives.

For homeowners who use the internet heavily or run a home-based business, this investment might be worthwhile. However, if you already have a decent connection from another provider, the cost of Starlink might not seem justified.

2. Service Interruptions

One of the more notable downsides of Starlink is its occasional service disruptions. These micro-outages occur when the dish switches between satellites or encounters obstructions like trees, buildings, or even heavy rain. While these interruptions typically last for only a few seconds, they can be frustrating if you're working on something important or gaming online. This means that while Starlink is a solid option for rural areas, homeowners in urban environments with access to fibre or cable might want to think twice before making the switch.

3. Obstruction Sensitivity

Starlink dishes need an unobstructed view of the sky to work effectively. Even partial obstructions, like tall trees or buildings, can impact the service. To avoid this, Starlink offers an app that helps users find the best location for their dish. If your roof or garden isn’t ideal, you might need to call in a professional for help — a good time to find an electrician who can safely install and route the necessary cables.

4. Customer Service Issues

Another concern is customer support. Starlink's customer service is known for being slow and difficult to reach. Most issues are handled via FAQs and support tickets, with limited staff available to respond to more complicated requests. For homeowners who value quick and responsive support, this can be a significant drawback.

Is Starlink Right for You?

Deciding whether Starlink is the best fit depends largely on where you live and your current internet situation. Here's a quick breakdown:

  • If you can get fibre: Stick with fibre. It remains the gold standard for internet access, offering unmatched speed, reliability, and lower cost.
  • If you can get good cable: Opt for cable. It offers a balance of speed and price, especially in more populated areas.
  • If you’re in a rural area with no other options: Starlink is a great solution. For homeowners without access to reliable broadband, Starlink can provide a significant upgrade over other satellite or wireless options.

Starlink offers a glimpse into the future of internet access. Before making the switch, weigh the pros and cons, check for potential obstructions at your location, and consider professional installation for a seamless experience. Remember, ServiceSeeking.com.au can connect you with qualified electricians to help you get the most out of your Starlink setup.